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MyFax vs eFax Fax Service Comparison

This is a quick review of the differences between MyFax and eFax.

For the full review on each service, see:

Summary

eFax and MyFax are both owned by the same organization – J2 Global.

While there are some similarities in the two services, there are also a number of features that are very different between the two.

From our experience, eFax has a wider variety of options and features, while MyFax is better suited to operating only on the web. While the first may be a bit better for a “power user” the second may be a bit better for a “road warrior”.

Side by Side Comparison

Service

MyFax

eFax

Fax Authority Ratings

Core Features

5 / 5

4 / 5

Interface & Usability

5 / 5

3 / 5

Extra Features

2 /5

5 / 5

Customer Service

4 / 5

3 / 5

Pricing

3 / 5

2 / 5

Total Rating

4 / 5

3.5 / 5

Plan Reviewed

Best Value

eFax Plus

Plan Includes

Outgoing Pages / Month

100

150

Incoming Pages / Month

200

150

Overage Page Cost

10c

10c

Sending Features

Send Internationally

Y

Y

Send to Multiple Faxes

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Schedule Fax Delivery Time

Receiving Features

Receive to Multiple Email Accounts

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Number Features

Toll Free Numbers

Y

Y

Local Numbers

Y

Y

Security

SSL

Y

Y

Account Password

Y

Y

No Email Attachment Option

Y

Y

Smarphone Apps

iPhone

Y

Y

Android

Y

Blackberry

Y

Customer Service

Customer Support Hours

24 / 7

24 / 7

Phone Support

Y

Y

User Guide

Y

Y

Support Forum / Knowledgebase

FAQs

Y

Y

Ticketing System

Y

Y

Mthly Cost

$10

$16.95

Mthly Cost – Annual Plan

$9.17

$14.13

Buy Now

Free Trial

Full Review

MyFax

eFax

Mac Supplement

iWork File Support

All Features Accessible to Mac

Y

Linux Supplement

Open FIle Format Support

Y

Y

All Features Accessible to Linux OS Systems

Y

Canadian Supplement

Local Canadian Numbers

Y

Y

Toll Free Canadian Numbers

Y

Y

Canadian $ Pricing & Billing

Y

Y

French Language Support

Y

Y

UK Supplement

Local UK Numbers

Y

Y

Freephone UK Numbers

Y

Y

Billing in Pounds Sterling

Y

Y

Customer Support Hours

24 / 7

24 / 7

Buy Now

Free Trial

Core Faxing Features

When it comes to core sending and receiving, both services perform well.

The main difference between the two in core faxing features is that eFax offers the ability to send and receive faxes over email, the web, and eFax messenger, while MyFax only allows for faxing over the web and email.

For most users, eFax messenger is more valuable for faxing from a scanner or

Software and Interface

Both eFax and MyFax offer a comparable interface when it comes to sending and receiving faxes over email and the web.

Overall, we really like the MyFax experience because it keeps all the options in one spot – every choice or option that can be changed is changed through MyFax’s web interface, while we find that with eFax there are some options that can only be changed in eFax messenger (custom cover pages, signature stamps, faxing directly from a scanner) and others that can only be changed in eFax’s web interface.

Extra Faxing Features

When it comes to extra faxing features, eFax easily comes out ahead. Signature stamps, extra security options such as password protected documents and the option to not have a fax attached to an email, faxing directly from a scanner, and more put eFax ahead of MyFax when it comes to extra features.

Customer Service

While both services are ultimately owned by the same company, MyFax appears to have an edge when it comes to customer service.

Pricing

Although similar in pricing, MyFax comes out slightly ahead, at $10 a month instead of $12.95, and the same cost for overages.

Users who intend to send more pages may find eFax being at a better price point, as the service includes 150 free sent pages and 150 free received pages a month, while MyFax includes 100 free sent pages and 200 free received pages a month.

Mac Users

For Mac Users, MyFax appears to be a bit of a better choice because in our opinion it is based more on a “web only service”. eFax’s eFax messenger has some features such as custom cover pages and signature stamps that for some reason do not appear to work on Mac OS X, and users will need to set these features up on a Windows based system.

For more, see our full guide to online faxing on Mac OS X as well as MyFax for Mac and our eFax for Mac reviews.

Linux Users

For Linux users, we also find that MyFax appears to be a better choice for the same reason – eFax has a number of features that require that they be set up on a Windows machine. MyFax’s web-only approach makes it so that Linux users will find that they have access to all the features of the service that are available.

For more, see our full guide to online faxing with Linux, as well as our eFax Linux and MyFax Linux reviews.

Canadian Perspective

Canadian fax users should find the two services equally suited to their needs. Both MyFax and eFax offer all the same services to Canadians as they do with their mainstream system, and Canadian users do not lose out on any of the features.

For more, see our full guide to online faxing for Canadians, as well as our eFax Canada and MyFax Canada reviews.

UK Perspective

UK fax users will also find the two services equally suited to their needs. Both MyFax and eFax offer all the same services to the British as they do with their mainstream system, and UK users do not lose out on any of the features.

For more, see our full guide to online faxing for the British, as well as our MyFax UK and eFax UK reviews.

Conclusion

There are a lot of good things to like about both MyFax and eFax – between the two, we would recommend users who are looking for a feature rich service towards eFax, while users who are looking for more of a web based experience, as well as users who are frequently on non-Windows based operating systems would likely prefer MyFax.

 More of our MyFax Reivew

More of our eFax Review

More Fax Comparison Guides