This is a quick review of the differences between Nextiva and RingCentral’s fax services.

For the full review on each service, see:

Summary

RingCentral and Nextiva both provide good service but cater to different individuals in their own way.

RingCentral provides a “feature rich” experience that power users will find a need for, while Nextiva is completely web based, and potentially a better option for people frequently on the road.

Side by Side Comparison

Service

RingCentral

Nextiva

Fax Authority Ratings

Core Features

4 / 5

4 / 5

Interface & Usability

4 / 5

4 / 5

Extra Features

5 / 5

1 /5

Customer Service

5 /5

4 / 5

Pricing

4 / 5

5 / 5

Total Rating

4.5 / 5

3.5 / 5

Plan Reviewed

Fax 500

Single User

Plan Includes

Outgoing Pages / Month

500

500

Incoming Pages / Month

incl. in Outgoing

incl. in Outgoing

Overage Page Cost

5.9c

3c

Sending Features

Send Internationally

Y

Send to Multiple Faxes

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Schedule Fax Delivery Time

Y

Y

Receiving Features

Receive to Multiple Email Accounts

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Number Features

Toll Free Numbers

Y

Local Numbers

Y

Y

Security

SSL

Y

Y

Account Password

Y

Y

No Email Attachment Option

Y

Y

Smarphone Apps

iPhone

Y

Android

Y

Blackberry

Y

Customer Service

Customer Support Hours

24 / 7

6-6 MST / PDT

Phone Support

Y

Y

User Guide

Y

Y

Support Forum / Knowledgebase

Y

Y

FAQs

Y

Y

Ticketing System

Y

Y

Mthly Cost

$7.99

$8.95

Mthly Cost – Annual Plan

$6.59

$4.95

Buy Now

Free Trial

Full Review

RingCentral

Nextiva

Mac Supplement

iWork File Support

All Features Accessible to Mac

Y

Linux Supplement

Open FIle Format Support

All Features Accessible to Linux OS Systems

Y

Canadian Supplement

Local Canadian Numbers

Y

Toll Free Canadian Numbers

Y

Canadian $ Pricing & Billing

Y

French Language Support

UK Supplement

Local UK Numbers

Y

Freephone UK Numbers

Y

Billing in Pounds Sterling

Y

UK Customer Support Hours

24 / 7

1PM – 1AM GMT

Buy Now

Free Trial

Core Faxing Features

With a focus on core sending and receiving of faxes, we find that both service perform well.

While RingCentral has the additional option of faxing through its Call Controller program, Nextiva’s web based system leaves nothing out from the sending and receiving process.

Software and Interface

While RingCentral and Nextiva both offer a solid faxing interface, we find that Nextiva comes out ahead for two reasons.

1) We like that Nextiva has all of its options and features in one place – on the web interface. RingCentral places some of its features in the web interface, and some in the Call Controller program, leading to a bit of a “confusing” experience for users at times.

2) RingCentral bases its software and interfaces off a full phone suite – while this is an advantage for users who want to have a phone line as well, for fax only customers this makes for an interface with a bit too many buttons that do nothing for the user.

This isn’t to say that RingCentral has a poor interface or provides poor software, it’s just to say that in our opinion Nextiva is more focused on the full faxing experience, while RingCentral is more focused on the full phone suite (which is a good thing for customers who are looking to move everything to a phone and fax provider).

Extra Faxing Features

RingCentral easily excels when it comes to extra features.

Signature stamps, desktop notifications, and direct scanning to a fax are some of what RingCentral is able to provide that Nextiva is not. While we like Nextiva’s web only approach, it does hold it back when it comes to extra features.

Customer Service

Both features appear to have about the same reputation for customer service, with Nextiva potentially pulling ahead of the two when it comes to reputation (however the lack of customer service complaints towards Nextiva could be because it is a smaller company than RingCentra).

We like RingCentral’s online forum, as it provides a good place to look for more technical answers that others may have experienced.

Pricing

When it comes to domestic faxing, Nextiva comes out ahead in the pricing department.

RingCentral’s basic package offers a total of 500 pages a month either sent or received for $7.99, while Nextiva is priced at $4.95 for 500 sent or received pages (both based on an annual plan).

Pages above the monthly free allocation are $0.059 a page for RingCentral, and $0.03 a page for Nextiva.

Mac Users

We’ll be updating this section soon pending our full review of RingCentral on the Mac.

For more, see our full guide to online faxing on Mac OS X as well as our Nextiva for Mac OS X review.

Linux & Open Source Users

When it comes to Linux fax users, we find that Nextiva has the advantage because it is fully web based.All features that are available with the service can be access through the web interface. With RingCentral, certain features such as desktop notifications and custom cover pages can only be done through the Call Controller program, which is not available on Linux based machines.

Linux users who are focused on open formats will find that neither Nextiva or RingCentral are very accommodating to them, and will need to change their file formats to Microsoft Office, RTF, or PDF based files.

For more, see our full guide to online faxing with Linux, as well as our Nextiva Linux and RingCentral Linux reviews.

Canadian Perspective

Fax users in Canada will likely find that RingCentral is their better choice.

With Nextiva offering only US based numbers and support, and RingCentral having a full Canadian version of their software with nothing missing from the mainline version, unless Canadian users are willing to operate a US base fax number (not toll free) then RingCentral is easily better for the Canadian market.

For more, see our full guide to online faxing for Canadians, as well as our Nextiva Fax Canada and RingCentral Canada reviews.

UK Perspective

British fax users will also find that RingCentral is a better service, for the reasons that Nextiva offers only US based numbers, and all customer support is based out of Arizona on Arizona business hours, usually 1pm – 1am GMT.

For more, see our full guide to online faxing for the British, as well as our RingCentral UK review.

Conclusion

There are a lot of good things to like about both RingCentral and Nextiva.

Between the two, we would suggest that users who are looking for the best price or a web only service consider Nextiva, while users who are looking for a fully featured service still at a price that is decent compared to the industry look towards RingCentral for their faxing service.

More of our RingCentral Review

More of our Nextiva Review

More Fax Comparison Guides