eFax Review – Canadian Supplement

This is a supplement to our overall eFax review focused on the Canadian market.

Users in Canada should use this supplement as an extra piece to the overall review – this provides notes that may be of interest to the users in the Canadian market.

eFax’s Canadian Service Summary

Overall, we consider eFax’s setup quite Canadian-friendly.

Local Canadian fax numbers are available, as well as separate billing in Canadian dollar currency, and an option for French language service.

Differences from US Based Service

We can find no differences in features or functions in the Canadian version of eFax’s fax service compared with the US version of the service.

French Language Service and Support

eFax offers full French language service and support. While this part of the service is directed through efax.fr (France), it is still available to Canadian-based French language users. (eFax offers very good international coverage when it comes to faxing services, and language can be changed to any language regardless of the country the service is based out of).

Canadian Phone Number Availability

  • Canadian Based Local Fax Numbers? Yes
  • Canadian Based Toll Free Numbers? Yes

eFax is reasonably well equipped with Canadian based phone numbers. From a quick search of cities across Canada, we can find local numbers to available to most of the major metropolitan areas in the country, and to most of the larger provinces in the country.

While toll free numbers are available for all users, locally based numbers for Saskatchewan, New Brunswick, PEI, Newfoundland, and the Territories are not available. Locally based numbers for regional users in the larger provinces are also sparse, with no numbers of places like Kelowna / Kamloops, BC, or Northern Ontario (with the exception of Sudbury, no numbers for North Bay / Sault Ste. Marie / Thunder Bay).

Canadian Based Billing

  • Canadian Currency Pricing? Yes
  • Canada-wide Faxing included in Pricing? Yes (prices include service to any number in Canada or the USA)

eFax’s services can be priced in Canadian currency. We find this helpful for Canadian users as it limits the exchange rate charges and pricing changes that can happen with purchasing from a US based service.

Faxing to any number in Canada or the United States is included in the “local” coverage for both toll free and locally based fax numbers.

Location of Servers and Service for Canadian Based Customers

  • eFax Headquarters Location: Hollywood, California, USA
  • Canadian Subsidiary?: No
  • Server Location: Undetermined, most likely across the United States

Canadian based customers should be aware that while eFax has service branded for Canadians, the service is still operated out of the United States, with no Canadian based subsidiary.

As well, it is likely that information faxed through the service between two Canadian fax numbers could pass through servers located outside of Canada. While we have found no Tier 1 service that offers “Canadian only” server infrastructure, we feel that this is an important note for Canadian customers, and a feature to the service we think would be beneficial to Canadian customers in the future.

Customer Service Hour Availability

eFax customer service is 24 hours a day, 7 days a week, and therefore available at all hours convenient to both east and west coast Canadian customers.

Conclusion

eFax offers some good options for Canadian based users, and in most scenarios works out as a good fit for Canadians looking for a low to mid volume fax number with Canada focused service.

While the service is Canadian branded, billed in Canadian currency, and has features directed at Canadian users, consumers should still be aware this is, at its core, still a US based service.

More on Online Faxing for Canadians

Full from our eFax Review

eFax Comparison Guides