eFax Review – UK Supplement

This is a supplement to our overall eFax review focused on the UK market.

Users in the United Kingdom should use this supplement as an extra piece to the overall review – this provides notes that may be of interest to the users in the UK market.

eFax’s UK Service Summary

Overall, we consider eFax’s setup quite UK-friendly.

Local fax numbers are available for all parts of the UK including England, Scotland, Wales, and Northern Ireland, as well as billing in pound sterling.

Differences from US Based Service

We can find no differences in features or functions in the UK version of eFax’s fax service compared with the US version of the service in our main review.

UK Phone Number Availability

  • UK Based Local Fax Numbers? Yes
  • UK Based Freephone Numbers? Yes

RingCentral is reasonably well equipped with UK based phone numbers. From a quick search of cities across the UK, we can find local numbers to available to all the regions and major metropolitan areas. Most cities in the UK with a population over 100,000 people have local numbers available.

Customer Service and Support Hours

Customer support for eFax is available 24 hours a day, 7 days a week.

UK Based Billing

  • Pound Sterling Currency Pricing? Yes
  • UK-wide Faxing included in Pricing? Yes (prices include service to any number in Canada or the USA, as well as more than 40 other countries)

eFax offers services priced GBP. We find this helpful for UK users as it limits the exchange rate charges and pricing changes that can happen with purchasing from a US based service.

Faxing to any number in the UK the “local” coverage for both freephone and locally based fax numbers.

Location of Servers and Service for UK Based Customers

  • eFax Headquarters Location: Hollywood, California, USA
  • UK Subsidiary?: No
  • Server Location: Undetermined

It is unknown whether a fax transmission between two UK fax numbers would happen entirely within server infrastructure located within the UK (we have found no tier 1 online fax provider who can guarantee that fax data stays only inside of the UK.

Conclusion

eFax’s UK based service leaves nothing lacking compared with the US version of the service. eFax has built in a good standard for international and multilingual support in their service, and it translates well to non-US countries.

More Reviews of Online Faxing from a UK Perspective

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