RingCentral Review – Linux and Open Source – Sending, Receiving, and Faxing

LAST UPDATE: January 29th, 2017

In this supplement to our RingCentral review, we focus on how well RingCentral’s online fax system works with Linux operating systems and how well it caters to users of Open Source software.

Most of the information here is valid for users who will only be using an online fax service through remote interfaces (for example travelling heavily), or for users who are using other non-Windows / non-Mac operating systems with email and web access (Unix, Solaris, BeOS, Citrix, etc.), as well the information here should apply to all distributions of Linux with email and web access (Mint, Ubuntu, Red Hat, Debian, openSUSE, Arch Linux, etc.).

Everything in this supplement only reviews the native-Linux ability to run a system. We have not tested Wine and other Windows emulators.

Alternatively, users can always install a Windows based virtual machine to run any options that are not working in Linux. Most of the options that do not work through web and email faxing are only changed infrequently.

In general, we find that RingCentral has a poor selection of Open Source file formats that are compatible with the system, while Linux users will find that day to day functionality works well through te web browser. However, some settings need to be changed through the RingCentral call controller, which is not available for Linux.

Linux Compatibility of RingCentral Fax

While we can find no online fax service that caters to the Linux community specifically, we have found that certain services are better for Linux users than others.

The best way to analyze the compatibility of an online fax service with Linux is to look at it from the perspective of a user who is exclusively cloud based.

Sending and Receiving Faxes with RingCentral through Linux

Day to day sending of faxes works well through RingCentral. As most of RingCentral’s faxing ability works very well through the web and email interfaces, for day to day use the system works well.

Hiccups with operating RingCentral on Linux

All features of RingCentral that involve the Call Controller will not work with a Linux system.

Custom Cover Pages

Custom cover pages require the Call Controller and will not operate on a Linux system. This is an option that only needs to be configured once, however, so users can configure it on a separate system then that cover page becomes the default for future transmissions.

Fax Directly from Scanner

Faxing directly from a scanner requires Call Controller, and will not work on Linux based systems. Users can still scan a document to their computer, then fax it in a separate operation.

Desktop Fax Notification

The Call Controller has a function that notifies the user whenever a fax is received, or a fax transmission is successful. As Call Controller is not available for a Linux machine, this means the notification function is not available.

RingCentral’s Open Source File Format Compatibility

Open Source and Open Format fans will find RingCentral’s service disappointing. Most users will need to convert their files to Microsoft Office or PDF file formats for transmission.

We have attempted to list all of RingCentral’s compatible file formats that are open source.

Image File Formats:

PNG and JPEG are listed as a compatible file format for sending graphics through RingCentral.

Other Open Source Formats:

Text (txt), CSV, XML, and HTML files can both be sent through RingCentral.