Fax Services – Reviews and Comparison of Online and Internet Based Faxing Services

Online faxing has quickly become one of the best replacements for the traditional fax machine, merging the technology of fax with the convenience of email, web access, and other “at our fingertips” technologies of the internet.

We have taken the time to review in depth a number of the more popular online fax service providers, and have provided both our insight as well as the best we can to “pull back the curtain” and go over what each of them provides, as well as their individual benefits and potential drawbacks.

Service

RingCentral

Nextiva

MyFax

eFax

Fax Authority Ratings

        

Core Features

4 / 5

4 / 5

5 / 5

4 / 5

Interface & Usability

4 / 5

4 / 5

5 / 5

3 / 5

Extra Features

5 / 5

1 /5

2 /5

5 / 5

Customer Service

5 /5

4 / 5

4 / 5

3 / 5

Pricing

4 / 5

5 / 5

3 / 5

2 / 5

Total Rating

4.5 / 5

3.5 / 5

4 / 5

3.5 / 5

Plan Reviewed

Fax 500

Single User

Best Value

eFax Plus

Plan Includes

        

Outgoing Pages / Month

500

500

100

150

Incoming Pages / Month

incl. in Outgoing

incl. in Outgoing

200

150

Overage Page Cost

5.9c

3c

10c

10c

Sending Features

        

Send Internationally

Y

  

Y

Y

Send to Multiple Faxes

Y

Y

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Y

Y

Schedule Fax Delivery Time

Y

Y

    

Receiving Features

        

Receive to Multiple Email Accounts

Y

Y

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Y

Y

Number Features

        

Toll Free Numbers

Y

  

Y

Y

Local Numbers

Y

Y

Y

Y

Security

        

SSL

Y

Y

Y

Y

Account Password

Y

Y

Y

Y

No Email Attachment Option

Y

Y

Y

Y

Smarphone Apps

        

iPhone

Y

  

Y

Y

Android

Y

    

Y

Blackberry

Y

  

Y

  
         

Customer Service

        

Customer Support Hours

24 / 7

6-6 MST / PDT

24 / 7

24 / 7

Phone Support

Y

Y

Y

Y

User Guide

Y

Y

Y

Y

Support Forum / Knowledgebase

Y

Y

    

FAQs

Y

Y

Y

Y

Ticketing System

Y

Y

Y

Y

Mthly Cost

$7.99

$8.95

$10

$16.95

Mthly Cost – Annual Plan

$6.59

$4.95

$9.17

$14.13

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Free Trial

Full Review

RingCentral

Nextiva

MyFax

eFax

Mac Supplement

        

iWork File Support

        

All Features Accessible to Mac

  

Y

Y

  

Linux Supplement

        

Open FIle Format Support

    

Y

Y

All Features Accessible to Linux OS Systems

  

Y

Y

  

Canadian Supplement

        

Local Canadian Numbers

Y

  

Y

Y

Toll Free Canadian Numbers

Y

  

Y

Y

Canadian $ Pricing & Billing

Y

  

Y

Y

French Language Support

    

Y

Y

UK Supplement

        

Local UK Numbers

Y

  

Y

Y

Freephone UK Numbers

Y

  

Y

Y

Billing in Pounds Sterling

Y

  

Y

Y

Customer Support Hours

24 / 7

1PM – 1AM GMT

24 / 7

24 / 7

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Free Trial

List of Online Fax Services that Have Been Reviewed

eFaxefax online fax service

eFax has built a name that is synonymous with the online fax industry the same way Kleenex is with facial tissue. One of the first major companies in the market, eFax has risen to become one of the primary brands of cloud services giant j2 Global.

Offering the ability to send a fax from email, the web interface, as well as eFax’s messenger program, as well as receive a fax through email and the web interface, eFax has built a good product with a number of small “extras” that can be enticing to the individual who is looking to insert signatures into faxes or

Full eFax Review

Table of Contents of eFax Review

RingCentralringcentral online fax service

RingCentral has emerged as one of the giants in moving telecommunications to the web. Specializing in not only fax but also a full suite of telephonics and cloud based services, RingCentral provides an excellent product in its online fax service that is a good starting step towards a full fledged web based phone system.

Offering the ability to fax to and from email, the web interface, as well as RingCentral’s custom console and smartphone applications, RingCentral has built a reputation for great customer service as well as a system structured around good network management.

Full RingCentral Review

Table of Contents of RingCentral Review

MyFaxmyfax online fax service

Started as a small startup in Ottawa, Ontario’s “Silicon Valley North” MyFax quickly grew its customer base to be one of the largest in the internet faxing industry before being acquired by cloud services company J2 Global Inc.

With a focus on an excellent web based interface, MyFax has a number of great offerings in faxing to and from email and the web.

Full MyFax Review

Table of Contents of MyFax Review

Nextivanextiva online fax service

A major player in providing a full suite of cloud based telephonics, Nextiva has built a reputation that scales from the office of one to the office of thousands.

Providing web and email based faxing services, Nextiva’s product is scaled down in some cases compared with the competition, however the minimalist approach offers some features that some users will find liberating.

Full Nextiva Review

Table of Contents of Nextiva Review