Table of Contents
- Avoid Paper Jams in Your Machine
- Assess the Situation
- Carefully open the fax machine where the fax is jammed
- Pull The Paper Out Through the Paper Path
- Clear ALL Paper From the Machine
- Close the Fax Machine and Run a Test Page
- Additional Resources on Clearing a Fax Jam
- More How to Fax Resources
The best way to fix a paper jam in your fax machine is to avoid paper jams in the first place.
To avoid paper jams in your fax machine:
- Use ripped paper
- Use paper that’s already been printed on
- Use crumpled paper
- Use a fax machine in very low or very high humidity areas. This can cause paper to stick together
- Use a fax machine that is far older than it should be. A normal lifespan for regular use of a fax machine is 3-5 years.
- Use clean, good quality paper
- Have proper temperature and humidity levels in the room
- Follow your machine’s guide to maintenance and care
Using good quality paper (instead of the discount brands) can help a fax machine that is regularly jamming.
If you have a fax machine or any piece of equipment jamming, and you notice a burning smell or sign of overheating or fire, shut the machine off immediately and take all necessary safety precautions for fire.
If there is no risk of fire or personal danger, then it is usually best to not turn off the machine. Usually, a fax that has come through but not printed will be stored in the fax’s memory, and turning the machine off will cause it to lose any information still in the fax memory.
Start by opening the machine at the point where the paper has made its way the furthest through the machine.
Carefully open the machine where you can access the paper. If you hear paper ripping while you open the unit, then do not open the machine any further – try another panel or opening on the machine. If there is not another opening, then open the place where the paper is ripping
The important “trick” to unjamming a fax machine is to pull the paper out through the paper path.
A fax machine has gears, rollers, and moving parts, and all are built to turn one way.
If you pull the paper out of the machine the wrong way, you risk wearing the parts of the machine down, or potentially breaking one of the parts.
As long as you pull the paper through the machine in the direction it is supposed to travel; then you do not risk breaking the machine.
Pull all the paper out of the fax machine that has become jammed in the mechanism.
If you do not have a complete piece of paper from clearing out the machine, then there is a piece of paper still inside of the machine.
Clear ALL Paper from the machine before using it again. A small piece of paper that has torn off from the machine will cause the machine to jam again, making the problem even bigger.
When you have cleared all paper from the machine, close it and then run a test page through the fax machine, or attempt to reprint the fax that you have received.
Once you have put a full sheet of paper through the fax machine, it is considered unjammed.
- How to Fax From a Computer – How To’s and Instructions for Faxing from a Computer
- Windows 7 Fax – How to setup and operate faxing on Windows 7
- Windows XP Fax – How to setup and operate faxing on Windows XP
- How to Fix a Paper Jam in a Fax Machine – Prevention and Maintenance for Paper Jams
- How to Fax Internationally – International Dialing Codes and Calling Methods
- How to Get a Fax Number – Finding Fax Numbers for Local and Toll-Free Services
- How to Send a Fax – Methods for Faxing, from Online and Internet Faxing to Fax Machines and Computer Faxing
- How to Use a Fax Machine – Including Configuration, Sending, Receiving, and Troubleshooting
- Where Can I Send a Fax? – How to Find Places and Methods that Can Send Faxes