Online Fax Services – Canada – Local, Toll Free, Billing, and More

Canadians have always been in a middle world when it comes to technology – often new technology is available quicker than other countries have access to it, however there are usually quirks and oddities that exist always being just across the border but rarely a big enough market to customize to.

We have taken all the online fax services we review, and analyzed them from a Canadian perspective. Because Canadians usually have questions like will the service work the same from Canada, are there any quirks or differences with the service, how does billing work, and is French language support available.

Table of Contents

  • Online Fax Services for Canadians Comparison
  • Differences to Expect From the US Service
  • French Language Service and Support
  • Local Number Availability
  • Review of Each Service from a Canadian Perspective

Online Fax Services from a Canadian Perspective

Service

RingCentral

Nextiva

MyFax

eFax

Plan Reviewed

Fax 500

Single User

Best Value

eFax Plus

Outgoing Pages / Month

500

500

100

150

Incoming Pages / Month

incl. in Outgoing

incl. in Outgoing

200

150

Overage Page Cost

5.9c

3c

10c

10c

Customer Support Hours

24 / 7

6-6 MST / PDT

24 / 7

24 / 7

Fax Authority Rating

4.5 / 5

3.5 / 5

4 / 5

3.5 / 5

Mthly Cost

$7.99

$8.95

$10

$16.95

Mthly Cost – Annual Plan

$6.59

$4.95

$9.17

$14.13

Canadian Features

All Features Available

Yes

No

Yes

Yes

French Language Support

No

No

Yes

Yes

Canadian Based Subsidiary

No

No

Yes

No

Canadian Local Numbers

Yes

No

Yes

Yes

Canadian Toll Free Number

Yes

No

Yes

Yes

Canadian $ Billing

Yes

No

Yes

Yes

Buy Now

Free Trial

Full Review

RingCentral

Nextiva

MyFax

eFax

Canadian Review

RingCentral Canada

Nextiva Canada

MyFax Canada

eFax Canada

Differences to Expect from the US Service

For the most part we believe that the Canadian experience should be the same as the US service that is offered, but with Canadian tweaks and customizations.

While it may be too much to ask that a service translate all of its literature to “Canadian English”, and we won’t get into an argument about the spelling of the word “Colour”, there should be changes like billing in Canadian dollars, as well as local numbers available.

Of all the services we review, only Nextiva does not extend billing and local number support north of the border. According to Nextiva, this is because their phone based e911 service (which allows VoIP phone users to call 911) is not compatible outside of the United States.

The rest of the services, RingCentral, eFax, and MyFax all are set up to accept Canadian customers, with the changes and customizations that Canadians would expect from bringing the service north of the border.

French Language Service And Support

While it may not be applicable to every Canadian, we consider French language service and support important to catering to Canadian customers.

Of the four services reviewed, only eFax and MyFax offer French language support. Of those two, only eFax offers it “natively” – MyFax’s French language page appears to be only in regards to its service to France.

Local Number Availability

All services except for Nextiva offer toll free fax numbers, and all services except for Nextiva offer locally based fax numbers for Canadians.

We suggest that users looking into a fax service look around at different providers – there is some variance between number availability, and while most major metro areas of more than 1,000,000 in population are covered, users in other parts of the country may need to be picky about which service they choose in order to get a local (or near local) number.

Reviews of Each Service from a Canadian Perspective

eFax

eFax brings to Canada everything that it brings to the rest of the world.

Canadians will find that there nothing lacking in comparison to the US version of the service, and all features and functions will work in Canada.

eFax also brings local numbers and the best French language service we have been able to find from an online fax provider.

Full eFax ReviewMacLinux & Open SourceCanadaUK

RingCentral

Like eFax, RingCentral is a fully featured service,  and does a good job of bringing its service across the border.

All systems are functional for Canadians, and local and toll free numbers are readily available. (At the time of writing, RingCentral has the best selection of Canadian based local numbers available of the major providers)

While RingCentral is a good choice, the only major let down is the lack of French language support.

Full RingCentral Review – Mac – Linux & Open SourceCanadaUK

MyFax

MyFax brings everything to Canadians that it does to its service to the rest of the world. While French support could be better than having to enter that you’re from France, it is still does a good job of internationalizing its service.

Canadian based local and toll free fax numbers are readily available from many regions across the country.

Full MyFax ReviewMacLinux & Open SourceCanadaUK

Nextiva

While we really like the Nextiva service in general, north of the border, the service leaves much to be desired.

Canadian users who want this service will only have the ability to choose between US based local phone numbers, and no toll free numbers are available.

There is no foreign currency billing, Canadian dollar or otherwise.

While we have nothing bad to say about the service, most Canadians would likely be better off looking for a different provider.

Full MyFax ReviewMacLinux & Open SourceCanada