Electronic records, not a standalone fax machine responsible for misdialled Saskatchewan health records

Last Update: August 9th, 2021

Saskatchewan’s privacy commissioner Gary Dickson recently released a report on health information on over 1,000 patients in Saskatchewan being sent to wrong or old fax numbers.

This time, it appears to be the electronic faxing feature of electronic fax records, as opposed to a standalone fax to blame.

Many autocomplete features “cache” or store frequently used addresses and phone or fax numbers, and these may default to numbers that have been used locally, even if the central directory has been updated. In this case, it appears that older information was automatically populating into the system of people faxing with the electronic records system.