eFax vs. Nextiva Internet Fax Service Comparison

This is a quick review of the differences between Nextiva and eFax’s fax services.

For the full review on each service, see:

Summary

eFax and Nextiva both provide a good faxing service but cater to different individuals in their own way.

eFax provides a “feature rich” experience that power users will find a need for, while Nextiva is completely web based, and potentially a better option for people frequently on the road.

Side by Side Comparison

Service

Nextiva

eFax

Fax Authority Ratings

Core Features

4 / 5

4 / 5

Interface & Usability

4 / 5

3 / 5

Extra Features

1 /5

5 / 5

Customer Service

4 / 5

3 / 5

Pricing

5 / 5

2 / 5

Total Rating

3.5 / 5

3.5 / 5

Plan Reviewed

Single User

eFax Plus

Plan Includes

Outgoing Pages / Month

500

150

Incoming Pages / Month

incl. in Outgoing

150

Overage Page Cost

3c

10c

Sending Features

Send Internationally

Y

Send to Multiple Faxes

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Schedule Fax Delivery Time

Y

Receiving Features

Receive to Multiple Email Accounts

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Number Features

Toll Free Numbers

Y

Local Numbers

Y

Y

Security

SSL

Y

Y

Account Password

Y

Y

No Email Attachment Option

Y

Y

Smarphone Apps

iPhone

Y

Android

Y

Blackberry

Customer Service

Customer Support Hours

6-6 MST / PDT

24 / 7

Phone Support

Y

Y

User Guide

Y

Y

Support Forum / Knowledgebase

Y

FAQs

Y

Y

Ticketing System

Y

Y

Mthly Cost

$8.95

$16.95

Mthly Cost – Annual Plan

$4.95

$14.13

Buy Now

Free Trial

Full Review

Nextiva

eFax

Mac Supplement

iWork File Support

All Features Accessible to Mac

Y

Linux Supplement

Open FIle Format Support

Y

All Features Accessible to Linux OS Systems

Y

Canadian Supplement

Local Canadian Numbers

Y

Toll Free Canadian Numbers

Y

Canadian $ Pricing & Billing

Y

French Language Support

Y

UK Supplement

Local UK Numbers

Y

Freephone UK Numbers

Y

Billing in Pounds Sterling

Y

Customer Support Hours

1PM – 1AM GMT

24 / 7

Buy Now

Free Trial

Core Faxing Features

With a focus on core sending and receiving of faxes, we find that both service perform well.

While eFax has the additional option of faxing through its eFax messenger program, Nextiva’s web based system leaves nothing out from the sending and receiving process.

Software and Interface

While eFax and Nextiva both offer a solid faxing interface, we find that Nextiva comes out ahead for the main reason that it has all of its options and features in one place – on the web interface. eFax places some of its features in the web interface, and some such as editing custom cover pages in the eFax Messenger program, leading to a bit of a “confusing” experience for users at times.

Extra Faxing Features

eFax easily excels when it comes to extra features.

Signature stamps, security features, and direct scanning to a fax are some of what eFax is able to provide that Nextiva is not. While we like Nextiva’s web only approach, it does hold it back when it comes to extra features.

Customer Service

Nextiva’s online reputation when it comes to customer service appears to be fantastic, while eFax’s services appear to have had some complaints lodged towards it. Both features are about the same when it comes to FAQs and help sections.

Pricing

When it comes to domestic faxing, Nextiva  comes out ahead in the pricing department.

eFax’s basic package offers 150 pages sent and 150 pages received a month for $12.95, while Nextiva  is priced at $4.95 for 500 sent or received pages (both based on an annual plan).

Pages above the monthly free allocation are $0.10 a page for eFax, and $0.03 a page for Nextiva.

Mac Users

In our opinion, Nextiva comes out ahead when it comes to usage on the Mac.

A number of features that eFax offers through the eFax Messenger program do not appear to function on the Mac, and in our opinion this makes for a disconnect for Mac based users.

For more, see our guide to online faxing with Mac OS X, as well as our Nextiva Mac and eFax Mac reviews.

Linux & Open Source Users

When it comes to Linux users, we think it’s a split decision between the two.

We like Nextiva’s all-web based approach, because it gives Linux based users all the same features as Windows based users. Meanwhile, eFax has a number of features that are only available in the eFax messenger program that do not translate well over to a Linux based OS.

For file formats, however, we like what eFax provides, as it has the ability to work with Open Document (OpenOffice.org) based file formats, while Nextiva’s compatible file formats are all proprietary in some way. To work with Nextiva’s fax service, users will need to change their file formats to RTF, Microsoft Office, or PDF based file formats.

For more, see our full guide to online faxing with Linux, as well as our eFax Linux and Nextiva Linux reviews.

Canadian Perspective

Canadian users will likely find that eFax is their better choice.

With Nextiva offering only US based numbers and support, and eFax having a full Canadian version of their software with nothing missing from the mainline version, unless Canadian users are willing to operate a US based fax number (not toll free) then eFax is easily better for the Canadian market.

For more, see our full guide to online faxing for Canadians, as well as our eFax Canada and Nextiva Canada reviews.

UK Perspective

UK users will also find that eFax is a better service, for the reasons that Nextiva offers only US based numbers, and all customer support is based out of Arizona on Arizona business hours, usually 1pm – 1am GMT.

For more, see our full guide to online faxing for the British, as well as our eFax UK review.

Conclusion

There are a lot of good things to like about both eFax and Nextiva.

Between the two, we would suggest that users who are looking for the best price or a web only service consider Nextiva, while users who are looking for a fully featured service look towards eFax for their faxing service.

More of our eFax Review: