MyFax vs. Nextiva Comparison

This is a quick review of the differences between Nextiva and MyFax’s fax services.

For the full review on each service, see:

Summary

MyFax and Nextiva both provide a good faxing service and are focused on a web-only approach. Users will find the two overall quite similar, but each has its own place depending on the type of customer you are.

Side by Side Comparison

Service

Nextiva

MyFax

Fax Authority Ratings

Core Features

4 / 5

5 / 5

Interface & Usability

4 / 5

5 / 5

Extra Features

1 /5

2 /5

Customer Service

4 / 5

4 / 5

Pricing

5 / 5

3 / 5

Total Rating

3.5 / 5

4 / 5

Plan Reviewed

Single User

Best Value

Plan Includes

Outgoing Pages / Month

500

100

Incoming Pages / Month

incl. in Outgoing

200

Overage Page Cost

3c

10c

Sending Features

Send Internationally

Y

Send to Multiple Faxes

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Schedule Fax Delivery Time

Y

Receiving Features

Receive to Multiple Email Accounts

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Number Features

Toll Free Numbers

Y

Local Numbers

Y

Y

Security

SSL

Y

Y

Account Password

Y

Y

No Email Attachment Option

Y

Y

Smarphone Apps

iPhone

Y

Android

Blackberry

Y

Customer Service

Customer Support Hours

6-6 MST / PDT

24 / 7

Phone Support

Y

Y

User Guide

Y

Y

Support Forum / Knowledgebase

Y

FAQs

Y

Y

Ticketing System

Y

Y

Mthly Cost

$8.95

$10

Mthly Cost – Annual Plan

$4.95

$9.17

Buy Now

Free Trial

Full Review

Nextiva

MyFax

Mac Supplement

iWork File Support

All Features Accessible to Mac

Y

Y

Linux Supplement

Open FIle Format Support

Y

All Features Accessible to Linux OS Systems

Y

Y

Canadian Supplement

Local Canadian Numbers

Y

Toll Free Canadian Numbers

Y

Canadian $ Pricing & Billing

Y

French Language Support

Y

UK Supplement

Local UK Numbers

Y

Freephone UK Numbers

Y

Billing in Pounds Sterling

Y

Customer Support Hours

1PM – 1AM GMT

24 / 7

Buy Now

Free Trial

Core Faxing Features

With a focus on core sending and receiving of faxes, we find that both service perform well.

Both MyFax and Nextiva are based on a web only platform, and when it comes to sending and receiving faxes over email, have generally the same functions.

Software and Interface

Just like the core faxing features, both MyFax and Nextiva have roughly the same interfaces when it comes to faxing.

MyFax has a few more features to configure each time a fax is sent over the web, while Nextiva has so few options to push, it almost feels odd after sending a fax because it leaves a user thinking that something was forgotten – in actualy fact, everything is well organized, and the software is built well for people looking for a minimalist feel to their interfaces.

Extra Faxing Features

MyFax has a slight edge when it comes to extra features.

The ability to have a “print to fax” driver on a Windows based machine, and a few other options when it comes to sending put MyFax ahead of Nextiva in the extra features department.

Customer Service

Nextiva’s online reputation when it comes to customer service appears to be fantastic, while MyFax’s services appear to be good. Both features are about the same when it comes to FAQs and help sections.

Pricing

When it comes to domestic faxing, Nextiva comes out ahead in the domestic pricing department, while MyFax is arguably better option for sending faxes internationally.

MyFax’s basic package offers 100 pages sent and 200 pages received a month for $10, while Nextiva is priced at $4.95 for 500 sent or received pages (both based on an annual plan).

Pages above the monthly free allocation are $0.10 a page for MyFax, and $0.03 a page for Nextiva.

MyFax appears to come out ahead in pricing when it comes to faxing to international locations. With over 40 countries included in its monthly free allocation of fax pages, as well as faxing to those same countries at $0.10 a page, while Nextiva does not list its international pricing rates.

Mac Users

In our opinion, MyFax comes out slightly ahead on the Mac, although Nextiva still offers a very good product for the platform.

Both are a good choice for Mac OS X users when it comes to online faxing, however MyFax offers a wider variety of file formats which will make it easier for Mac based users to use the service, while Nextiva users will need to convert their file formats to PDF or Microsoft Office based file formats to fax with them.

For more, see our full guide to online faxing on Mac OS X as well as MyFax for Mac and our Nextiva for Mac OS X reviews.

Linux & Open Source Users

Linux users will find that MyFax comes out slightly ahead as well.

While both offer all their features on Linux based systems, MyFax’s larger selection of file formats, as well as the ability to work with Open File Formats such as those used by Open Office put it ahead of Nextiva when it comes to working with a fax service on a Linux based system.

For more, see our full guide to online faxing with Linux, as well as our Nextiva Linux and MyFax Linux reviews.

Canadian Perspective

Canadian fax users will likely find that MyFax is their better choice.

With Nextiva offering only US based numbers and support, and MyFax having a full Canadian version of their software with nothing missing from the mainline version, unless Canadian users are willing to operate a US based fax number (not toll free) then MyFax is easily better for the Canadian market.

For more, see our full guide to online faxing for Canadians, as well as our Nextiva Fax Canada and MyFax Canada reviews.

UK Perspective

UK fax users will also find that MyFax is a better service, for the reasons that Nextiva offers only US based numbers, and all customer support is based out of Arizona on Arizona business hours, usually 1pm – 1am GMT.

For more, see our full guide to online faxing for the British, as well as our MyFax UK review.

Conclusion

There are a lot of good things to like about both MyFax and Nextiva.

Between the two, we would suggest that users who are looking for a few extra features or are regularly faxing to overseas will find that MyFax comes out ahead, while Nextiva is a good system and very well priced for domestic users.

More of our MyFax Reivew

More of our Nextiva Review

More Fax Comparison Guides