RingCentral Fax vs. MyFax Fax Service Compraison

This is a quick review of the differences between MyFax and RingCentral.

For the full review on each service, see:

Summary

MyFax and RingCentral provide good service but cater to different individuals in their own way.

RingCentral provides a “feature rich” experience that power users will find a need for, while MyFax is completely web based, and potentially a better option for people frequently on the road.

Side by Side Comparison

Service

RingCentral

MyFax

Fax Authority Ratings

Core Features

4 / 5

5 / 5

Interface & Usability

4 / 5

5 / 5

Extra Features

5 / 5

2 /5

Customer Service

5 /5

4 / 5

Pricing

4 / 5

3 / 5

Total Rating

4.5 / 5

4 / 5

Plan Reviewed

Fax 500

Best Value

Plan Includes

Outgoing Pages / Month

500

100

Incoming Pages / Month

incl. in Outgoing

200

Overage Page Cost

5.9c

10c

Sending Features

Send Internationally

Y

Y

Send to Multiple Faxes

Y

Y

Auto Re-Send on Busy or No Answer

Y

Y

Schedule Fax Delivery Time

Y

Receiving Features

Receive to Multiple Email Accounts

Y

Y

Receive Multiple Faxes at the Same Time

Y

Y

Receive Faxes when Not Connected to the Internet

Y

Y

Number Features

Toll Free Numbers

Y

Y

Local Numbers

Y

Y

Security

SSL

Y

Y

Account Password

Y

Y

No Email Attachment Option

Y

Y

Smarphone Apps

iPhone

Y

Y

Android

Y

Blackberry

Y

Y

Customer Service

Customer Support Hours

24 / 7

24 / 7

Phone Support

Y

Y

User Guide

Y

Y

Support Forum / Knowledgebase

Y

FAQs

Y

Y

Ticketing System

Y

Y

Mthly Cost

$7.99

$10

Mthly Cost – Annual Plan

$6.59

$9.17

Buy Now

Free Trial

Full Review

RingCentral

MyFax

Mac Supplement

iWork File Support

All Features Accessible to Mac

Y

Linux Supplement

Open FIle Format Support

Y

All Features Accessible to Linux OS Systems

Y

Canadian Supplement

Local Canadian Numbers

Y

Y

Toll Free Canadian Numbers

Y

Y

Canadian $ Pricing & Billing

Y

Y

French Language Support

Y

UK Supplement

Local UK Numbers

Y

Y

Freephone UK Numbers

Y

Y

Billing in Pounds Sterling

Y

Y

Customer Support Hours

24 / 7

24 / 7

Buy Now

Free Trial

Core Faxing Features

With a focus on core sending and receiving of faxes, we find that both service perform well.

While RingCentral has the additional option of faxing through its Call Controller program, MyFax’s web based system leaves nothing out from the sending and receiving process.

Software and Interface

While RingCentral and MyFax both offer a solid faxing interface, we find that MyFax comes out ahead for two reasons.

1) We like that MyFax has all of its options and features in one place – on the web interface. RingCentral places some of its features in the web interface, and some in the Call Controller program, leading to a bit of a “confusing” experience for users at times.

2) RingCentral bases its software and interfaces off a full phone suite – while this is an advantage for users who want to have a phone line as well, for fax only customers this makes for an interface with a bit too many buttons that do nothing for the user.

This isn’t to say that RingCentral has a poor interface or provides poor software, it’s just to say that in our opinion MyFax is more focused on the full faxing experience, while RingCentral is more focused on the full phone suite (which is a good thing for customers who are looking to move everything to a phone and fax provider).

Extra Faxing Features

RingCentral easily excells when it comes to extra features.

Signature stamps, desktop notifications, and direct scanning to a fax are some of what RingCentral is able to provide that MyFax is not. While we like MyFax’s web only approach, it does hold it back when it comes to extra features.

Customer Service

Both features appear to have about the same reputation for customer service, with RingCentral potentially pulling ahead of the two when it comes to reputation.

We also like RingCentral’s online forum, as it provides a good place to look for more technical answers that others may have experienced.

Pricing

When it comes to domestic faxing, RingCentral comes out ahead in the pricing department.

RingCentral’s basic package offers a total of 500 pages a month either sent or received for $7.99, while MyFax is priced at $10 for 100 pages sent and 200 pages received.

Pages above the monthly free allocation are $0.059 a page for RingCentral, and $0.10 a page for MyFax.

International users and individuals who regularly fax to destinations outside of North America should note, however, that MyFax appears to have far better international rates. Over 40 countries are included in MyFax’s pricing, so faxes to the UK or Brazil or Japan are all included in the monthly allocation.

As well, faxing with MyFax to the UK for example, is the regular $0.10 a page – while RingCentral goes from its very reasonable domestic rate to $0.37 a page. France is $0.10 a page with MyFax and  $0.41 a page with RingCentral. In other markets, however RingCentral comes out ahead – at $0.10 a page for MyFax to both Brazil and Japan, while RingCentral is $0.078 a page and $0.039 a page respectively.

Mac Users

We’ll be updating this section soon pending our full review of RingCentral on the Mac.

For more, see our full guide to online faxing on Mac OS X as well as our MyFax for Mac OS X review.

Linux & Open Source Users

When it comes to Linux based fax users, we find that MyFax has the advantage over RingCentral for two reasons.

1) MyFax supports open document formats such as ODG, ODP, ODS, and ODT files (these are used by Open Office and are non-proprietary file formats). Both MyFax and RingCentral will let users fax in Microsoft Office based formats, as well as PDF and RTF.

2) MyFax is fully web based, so all features that are available with the service can be access through the web interface. With RingCentral, certain features such as desktop notifications and custom cover pages can only be done through the Call Controller program, which is not available on Linux based machines.

For more, see our full guide to online faxing with Linux, as well as our MyFax Linux and RingCentral Linux reviews.

Canadian Perspective

Canadian fax users should find the two services equally suited to their needs. Both RingCentral and MyFax offer all the same services to Canadians as they do with their mainstream system, and Canadian users do not lose out on any of the features.

Users in Quebec and other French speaking parts of Canada should note that MyFax has some french language pages available if the user says they are from France – an interesting quirk, however a difference seeing that RingCentral is only available in English.

For more, see our full guide to online faxing for Canadians, as well as our MyFax Canada and RingCentral Canada reviews.

UK Perspective

UK users will also find the two services equally suited to their needs. Both RingCentral UK and MyFax UK offer all the same services to the British as they do with their mainstream system, and UK users do not lose out on any of the features.

For more, see our full guide to online faxing for the British, as well as our RingCentral UK and MyFax UK reviews.

Conclusion

There are a lot of good things to like about both RingCentral and MyFax.

Between the two, we would suggest that users who are looking for the best price for their faxing, as well as feature rich options would be best to start with RingCentral, while users who are on a Linux based OS or who travel frequently or fax internationally regularly will likely enjoy MyFax’s web-only approach more.

More of our RingCentral Review

More Fax Comparison Guides